Privacy Policy

We collect information that you voluntarily provide to us when you interact with our website or our staff. This includes:

• Personal Identification Information — Name, email address, phone number, and physical address when you make a reservation, fill out a contact form, or subscribe to our newsletter.

• Payment Information — Credit card details, billing address, and transaction history required to process your booking. Payment processing is securely handled by third-party gateways; we do not store full credit card numbers on our servers.

• Guest Preferences — Information regarding your room preferences, dietary requirements, or special requests to enhance your stay.

• Automatically Collected Data — When you visit our website, we may automatically collect standard usage data, such as your IP address, browser type, device information, and pages visited, using cookies and similar tracking technologies to improve our website's functionality and SEO.

We use the information we collect for the following purposes:

• To process and confirm your room or tour package reservations.

• To communicate with you regarding your booking, including sending confirmations, updates, and customer support messages.

• To personalize your experience and fulfill any special requests you have made.

• To send you marketing communications, newsletters, and promotional offers (only if you have opted in to receive them). You may opt out at any time.

• To analyze website usage and improve our online services, content, and user experience.

• To comply with legal obligations, such as maintaining guest registries as required by Nepalese law.

We may share your information only in the following circumstances:

• Service Providers — We may share necessary information with trusted third-party vendors who assist us in operating our website, processing payments, or delivering services (e.g., local tour guides if you book a tour package).

• Legal Requirements — We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., local police or immigration officials).

Our website utilizes the Google Places API to display location information and reviews. By using this website, you are also bound by the Google Privacy Policy. Additionally, our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those external websites.

We implement appropriate technical and organizational security measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.

Depending on your jurisdiction, you may have the right to:

• Request access to the personal data we hold about you.

• Request correction of any inaccurate or incomplete data.

• Request deletion of your personal data, subject to our legal obligations to retain certain records.

• Opt out of marketing communications at any time by contacting us.